Direct, lead regional Station Management team. Provides strategic guidance and mentoring to ensure operational effectiveness in service, performance and safety. Develops plans and processes for improving performance with customer service, quality and operational activity. Strong focus on Station development and delivering all P&L performance goals.
Essential Duties and Responsibilities
Lead initiatives to improve services in the areas of on-time performance, reliability, safety, execution to plan and overall customer service.
Ensure open communication exists throughout the business and that senior executives are kept abreast of issues in the areas of customer service, safety, logistics and planning.
Ensure that Stations operate in compliance with all stated company policy and procedures, and adhere to the company’s mission, vision and values statements.
Partner with CEO and Senior Team to develop and lead business strategy.
Ensure consistent practices, processes and policies are adhered to as it relates to corporate, customer, airport, state and local government regulations.
Provide and give operational input to strategic business planning.
Ensure all operations are engaged, actively pursue continuous improvement. Look for opportunities to use “best in practice” techniques for Station operations.
Oversee operations budgets; reviews performance to budget.
Will carry out supervisory responsibilities in accordance with the organization’s policy and applicable laws.
Develop initiatives to improve Station performance.
About dnata USA
dnata USA is the Premier Ground Handler with operations spanning across 26 cities in the USA. dnata USA has consistently earned the respect of the customers for delivering the highest level of safety and service across all divisions.
We are honored to be the provider for over 50 International & Domestic Carriers. Our customers rely on our professionalism, precision and expertise to facilitate a Safe, seamless and stress-free transition for their passengers.
With safety at our core, our vast experience and commitment to excellence enables us to offer practical and cost-efficient solutions to our customers’ exacting requirements. Our highly-trained staff will be on hand from start to finish to ensure that your passengers’ journey is a delightful one.