Benefits Counselor – Queens



General Description:

The Benefits Counselor will
assist consumers with a comprehensive intake, assessment of needs, benefits
screening, information and referrals, and ensure appropriate follow-up of
services.  In addition, consumers will
have the opportunity to develop an independent living plan that documents their
goals, steps to achieve them, services that will support them in seeking their
goals, and outcomes.  The benefits
counselor will assist individuals in knowing their rights and understanding how
to self-advocate.  The counselor will
engage in advocacy together with and on behalf of consumers, including
representation in hearings and appeals.
This position is currently remote but will be based at our Manhattan

Benefits Supervisor

and Responsibilities:

Conduct comprehensive intake and assessment
relevant to consumer needs including a full benefits review: explain
eligibility rules, assist with enrollment and/or recertification, and assist
with the appeal process.

Follow-up with information to consumers about
their options for services, service provision applications and rules, and
provide appropriate referrals.

Collaborate with consumers to create plans of
service and periodically review the plan for adjustments.

Provide peer counseling services.

Identify and work directly or indirectly with
individuals who need services to avoid institutional placement or to transition
from institutions to the community.

Stay current on benefits and services available
to consumers.

Ensure all client data and service provision
details are current and accurate and that they are documented in a timely
manner into CIDNY’s and the contracted provider’s databases.

Comply with all confidentiality and HIPAA

Complete all required paperwork for consumer
files as per agency policy.

Assist consumers in development and exercise of
self-advocacy skills and independent living skill building through active
involvement in the achievement of service goals.

Act as a liaison and/or advocate with other
service or benefits providers for consumers.

Contribute, as needed, to the organization’s
systems-based advocacy programs by communicating observed barriers/successes
related to benefits and services available to people with disabilities,
participate in selected advocacy activities and/or identify consumers who are
representative of certain systems-based advocacy issues.

Participate in community outreaches,
presentations, and workshops, as assigned.

Attend agency’s in-service training and unit
meetings, as well as, any other agency related activities and off-site

Perform other program-related duties as


and/or experience required:

BA or BS degree with at least 2 years of
experience with benefits counseling, or AA degree with at least 5 years of
experience in benefits counseling.

Multilingual preferred.

Understanding or experience with
disability-related issues.

Excellent advocacy, interpersonal,
organizational, and communication skills required.

In addition, the ability to work well
independently as well as part of a team.

Must be computer literate of basic Microsoft
Programs and have the ability to learn new applications and database systems
quickly; knowledge of Salesforce a plus.

Respectful and comfortable with persons from
different backgrounds.

Ability to travel

Salary:  Commensurate with
experience + Excellent Benefits Package

How to


Please send a
thoughtful cover letter and resume to Director of Services, Don Rickenbaugh
. Please use the job title as the email header. NO


Proof of COVID-19
vaccine is required.


We conform to all laws,
statutes, and regulations concerning equal employment opportunities and
affirmative action. We strongly encourage women, minorities, individuals with
disabilities and veterans to apply to all of our job openings. We are an equal
opportunity employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, gender, national
origin, disability status, genetic information and testing, family and medical
leave, sexual orientation and gender identity or expression, protected veteran
status, or any other characteristic protected by law. We prohibit retaliation
against individuals who bring forth any complaint, orally or in writing, to the
employer or the government, or against any individuals who assist or
participate in the investigation of any complaint or otherwise oppose

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