NY Front of House & Night Monitor
This is the perfect role for a people person. Think of it as being the host of an event with many moving parts and pieces that requires coordination with different personalities. And it is your job to make sure all the parts & pieces come together and the event actually kicks off. In this role, you will be tasked with customer service & administrative work, studio & tech setup for our rental clients as well as overseeing & facilitating the successful start & completion of numerous in-person classes & events. You will be the face of the company and must be a Friendly Face + Ambassador for the studio to both actors & industry instructors.
- Time Commitment: Available Weekday Shifts are 8:30am – 2:30pm & 2:00pm – 8:00pm as well as Weekday Evenings 5pm – 10pm~.
- Compensation: $20/hr to start.
- Location: You must be located in New York City and authorized to work in the US.
In-Person Rentals & Programming
- Oversee & Facilitate the studio & technical setup for rentals & programming events. You will coordinate with our Front of House & Night Monitor team members as well as be under the supervision of the Senior Staff. You must be great at details and keeping up with instructions & setup notes.
- Set Up Cameras / Troubleshoot Technical Issues as most of our rentals & events are on-camera and recorded. You will be responsible for setting each room up according to the specifications laid out by the programming team (chairs, camera, SD card, TV monitor, etc) along with troubleshooting any technical issues that may arise. You will also be tasked with uploading & management of video recordings from programming events.
- Be a Warm & Friendly Face and Ambassador for the Studio to both actors & industry instructors who may at times be stressed, confused, or upset. You will need to clearly communicate the studio’s policies & expectations in a polite, respectful but yet firm manner.
- Maintain Studio Cleanliness involves daily inspection of each classroom, light vacuuming and cleanup if needed, making sure the studio is clear of trash, taking out the trash bags when needed, and informing the Office Manager when technical equipment & studio facilities need further attention (broken camera, classroom in need of repainting, etc).
- Excellent Customer Service Skills via email & in-person. You will need to know the studio’s policies inside and out and be able to convey them to actors in a polite but yet firm manner.
- Ability to Multitask in a Fast Paced Environment where you will need to juggle daily tasks from the studio’s multiple departments along with requests from actors & industry instructors who may approach you with requests & concerns. You must have strong time management skills and be extremely organized.
- Administrative Support for our programming team involves calling actors regarding date/time changes to events they are signed up for, following up for payment & outstanding balances, and administrative tasks involving spreadsheets & docs.
- Ability to hold clear boundaries while maintaining compassion for our community. Every once and while, you will be required to engage with members or instructors with big personalities and big demands. We will empower you to handle these situations with grace and confidence.
This could be you if…
- You’re no longer an actor but you’d love a fulfilling career in entertainment and you love actors.
- You are still pursuing acting, yet you’re ready for a part-time position with a company connected to entertainment. Please do not apply for this role if you are looking for a gig to further your own acting career.
- Good Humor is a HUGE PLUS!
- Great organization skills and attention to detail is a must.
- Excellent writing and communication skills.
- Must be comfortable working in a fast-paced environment and ability to problem-solve under pressure.
- You have an interest and passion for the entertainment industry and love working with creative types including actors, casting directors, agents, managers, and filmmakers. And you are able to handle the quirks that make them mostly great but sometimes a pain 😉
- You’re not intimidated by conveying the studio’s policies to people who expect an exception to be made.
- You are able to have the studio’s back even in front of an intimidating, A-list industry professional or an actor who is upset that you are telling them something they do not want to hear.
- You are able to maintain cool in a high pressure, fast-paced environment where you are surrounded with big personalities in both our clients & customers.
- Detail, details, details! You know the details matter and you’d never dream of sending something out that doesn’t look just right. Typos & off brand ideas are a no-no.
- No task is too big or too small for you. You’re ready to take responsibility, get your hands dirty, rally the team, and get it all done.
- Multi-tasking is the name of your game. You keep all the plates spinning & people moving in the right direction.
- You love following carefully laid out protocols, processes, and procedures and are able to do so in a high-pressure, fast paced environment.
- You’re invested in your personal & professional development and want to grow in a fun, fast-paced company culture for the long term.
- You’re cool with trying & making smart mistakes along the way. In fact, you like to learn from them.
Software + Equipment
- Slack for in-the-moment team communications
- Zoom for Team Meetings
- Google Docs & Sheets to keep track of programming details
- DropBox for class videos & sides
- Cameras, Tripods, HDMI Cords, SD Cards, and all that jazz!
If you’ve read this far & this sounds like a fit, feel free to apply using the provided LINK below!
If you’re an actor, we welcome your application and we ask that you only apply if you’re genuinely seeking a position at a company connected to entertainment. This is not just a gig to get industry connections.
We are accepting initial applications.
As a company, we value diversity, equity, and inclusion. We encourage people of all ethnicities, nationalities, genders, races, abilities, and sexual identities to apply.
If you’ve been chosen to move forward to the interview, you’ll be notified shortly after your application is received. If you don’t hear from us, thank you so much for applying and we will keep your application for consideration in the future!
We’ll assess the top candidates in the following weeks (depending on how many applicants we have). If chosen, we’ll invite you to do at least one assessment, a Zoom interview, followed by an In-Person final interview.
We can’t wait to hear from you!