HVAC Service Coordinator/Customer Service
Job description
AFGO, a dynamic
HVAC Mechanical Services
Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for a
HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients,
coworkers, suppliers and sub-contractors.
Responsibilities to include, but are not limited
to (Essential Functions):
•
Setting up appointments for Preventive Maintenance and Quoted Repair
services
•
Providing status updates relates
to Technician response
time, diagnosis and resolution.
•
Conducting follow up correspondence to ensure Client
satisfaction
•
Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload
Qualifications & Skills:
•
The ideal candidate will possess previous
Customer Service experience in a business to business environment
• Knowledge of Microsoft Office
is required
•
Knowledge of Microsoft
Dynamics for Field Service
is preferable
• ServiceChannel
• FM Pilot
