Support
incoming calls from New York City residents. In this position you will find
yourself speaking with New Yorkers that need your help navigating through work
orders, departments that they need to speak with, answering questions, and even
handling those resident complaints professionally which can be challenging,
however, once resolved it will be very fulfilling. This is a full-time
position with full health and wellness benefits. We offer paid training, time
off, and other employer perks!
•
•RESPONSIBILITIES:
·Address incoming inquiries from NYC
residents related to city-oriented issues
residents related to city-oriented issues
·Maintain a professional demeanor
with all customers and providing services with courtesy and patience
with all customers and providing services with courtesy and patience
·Creating work orders, dispatching
work to specific departments, responding to routine questions, and taking and
reporting complaints from the customer
work to specific departments, responding to routine questions, and taking and
reporting complaints from the customer
·Provide accurate information in a
timely, professional and courteous manner
timely, professional and courteous manner
·Direct requests to the appropriate
department or agency for further action
department or agency for further action
·Build upon knowledge through
product training, interactions with support staff and quality that will enhance
daily performance and call handling
product training, interactions with support staff and quality that will enhance
daily performance and call handling
